Refund Policy
True Form Apparel Refund & Return Policy
Effective Date:11-8-2025
Thank you for supporting True Form Apparel. Every order is made with care and purpose to reflect your faith and confidence. Because each item is created on demand, all sales are final unless your order arrives damaged, defective, or incorrect.
Refund Policy - the basics
1. All Sales Final
We do not offer refunds or exchanges for reasons such as:
Change of mind
Wrong size or color selection
Delays caused by the carrier
Each piece is printed and fulfilled specifically for your order, which means we cannot restock or resell returned items.
2. Defective or Incorrect Items
If your item arrives damaged, defective, or not as described, please contact us within 7 days of delivery with your order number and clear photos of the issue.
Email: support@trueformapparel.net
After review, we will issue a replacement or refund only if the issue qualifies under Printful’s quality standards.
3. Order Cancellations
Orders cannot be canceled once they are submitted, as production begins immediately. Please double-check sizes, colors, and shipping details before confirming checkout.
4. Lost or Missing Packages
If your tracking shows “delivered” but you did not receive your package, please reach out to the carrier first. Unfortunately, we cannot refund or replace items once they have been marked as delivered.
5. Shipping Delays
Shipping times are estimates and may vary due to carrier issues or seasonal demand. Delays outside of our control do not qualify for refunds.
6. Our Commitment
True Form Apparel stands behind the quality of every product we offer. We will always make things right in the rare case of a fulfillment error or manufacturing defect, but we do not process refunds or returns beyond those circumstances.
We appreciate your understanding, we are a small Christian brand committed to honesty, integrity, and delivering value through every order.